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Privacy Policy

At EZ IT Services LLC, we respect your privacy. This policy explains how we collect, use, and protect your information when you use our services.

 

1. Information We Collect

We may collect the following types of information when you use our services:

  • Contact information: name, phone number, email, and address for scheduling and billing.

  • Payment details: if you pay by card or digital payment (processed securely through third-party providers).

  • Device information: details about your computer, smartphone, printer, Wi-Fi, or other devices we support.

  • Files or data you ask us to access: for example, when we help with data transfer, backup, or troubleshooting.

We do not collect information unrelated to the services you request.

 

2. How We Use Your Information

We use your information only to:

  • Provide technical support and complete the services you request.

  • Communicate with you about appointments, billing, or follow-ups.

  • Improve our services.

  • Maintain business records for accounting and legal purposes.

We do not sell, rent, or trade your information to third parties.

 

3. Data Access and Confidentiality

  • If we access your files during support, we will only do so to complete the agreed-upon service.

  • We treat all customer data as confidential.

  • We do not make copies of your files unless you explicitly request a backup or transfer.

 

4. Remote Access

For remote support sessions:

  • We use trusted remote-access software.

  • You can see when we are connected and may end the session at any time.

  • Once the session is over, we no longer have access to your device.

 

5. Data Security

We take reasonable steps to protect your information. However:

  • No system is 100% secure. We cannot guarantee against all risks of unauthorized access, hacking, or data loss.

  • You are responsible for maintaining your own data backups.

 

6. Payment Information

  • We do not store full credit card or banking details.

  • Payments are processed securely through [insert provider, e.g., Stripe, Square, PayPal].

 

7. Sharing Information with Third Parties

We may share limited information only in these cases:

  • With your consent (e.g., if we set up an account on your behalf).

  • Service providers we use for billing, scheduling, or payment processing.

  • Legal requirements if we are required by law or court order.

 

8. Your Choices and Rights

You have the right to:

  • Request a copy of the information we have about you.

  • Ask us to correct or delete your information, unless required by law.

  • Opt out of follow-up communications (except billing or service-related notices).

 

9. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions (such as required business or legal purposes).

  • Right to Opt Out of Sale: We do not sell personal information, so this right does not apply to our business.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To make a CCPA request, please contact us using the information below. We may need to verify your identity before completing your request.

 

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

 

11. Governing Law

This Privacy Policy is governed by the laws of the State of California.

 

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

EZ IT Services LLC
805-293-4123
ez-it-services.net

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