Terms & Conditions

Welcome to EZ IT Services LLC. We provide computer, smartphone, printer, Wi-Fi, and networking support for homes and small offices. By using our services, you agree to the following terms and conditions. Please read them carefully.

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1. Scope of Services

We provide both remote support (via phone, video, or remote-access software) and in-person support (at your home or business).

• Our services include troubleshooting, setup, data migration, software support, and general technology help.

• We may also provide installation projects such as Ethernet cabling, access point setup, and camera installations.

 

2. No Guarantee on Results

We will always do our best to solve your issue. However:

• Data recovery and migration are not guaranteed. Some devices or drives may be too damaged or encrypted for us to retrieve data.

• We are not responsible for hardware failures, data loss, or issues caused by third-party software, manufacturers, or service providers.

• For highly specialized data recovery, we may recommend a dedicated recovery service.

 

3. Liability & Insurance

EZ IT Services LLC carries business insurance. That said, by using our services you agree that:

• We are not liable for any loss of data, loss of productivity, or indirect damages that may occur during or after service.

• You are responsible for keeping a backup of your important files before we perform any work.

 

4. Payment Terms

• Our standard rate is $120 per hour.

• Some jobs (such as cabling or equipment installations) may be billed at a flat project rate (quoted in advance).

• Payment is due upon completion of service, unless otherwise agreed.

• Accepted payment methods: [list methods – e.g., cash, card, check, digital payment].

 

5. Cancellations & Rescheduling

• Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.

• In case of emergencies, we will do our best to accommodate a new time.

 

6. Privacy & Confidentiality

We understand your devices may contain sensitive information.

• We treat all customer information as confidential.

• We will never copy, share, or misuse your personal files.

• We may need temporary access to your files or accounts to complete certain services, but this access will end once service is completed.

 

7. Customer Responsibilities

To help us serve you better, you agree to:

• Provide accurate information about your devices and problems.

• Ensure you have proper authorization for us to work on the devices or network.

• Maintain software licenses for any third-party applications you request support for.

 

8. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be handled in the courts of Santa Barbara County, California.

 

9. Updates to Terms

We may update these Terms from time to time. The latest version will always be posted on this page.

 

10. Contact

If you have any questions about these Terms, please contact us:

EZ IT Services LLC
805-293-4123
ez-it-services.net